Guest Management – Running the hotel is a juggling act, basically you need to arrange bookings, deposit, check in and people checking out. Above and above this you need to manage the POS system (point of sale) and integrate it into your customer’s invoices. Then you need to manage your staff from your housekeeper to order stock and more. So the best place to do all this is to use a good quality hotel management software program, giving you complete access to everything you need and when you need it.
There are so many good software programs guest management hotels in the market, each has advantages and disadvantages, so how do you know what to look for? Take your hotel into serious consideration of what you do, what you offer and what you need from reports to orders and more.
With this in mind you can start shopping and see the programs available in the market. The first booking is a very important element. Without incoming reservations your hotel will close its doors, so you want to make sure that every program you purchase incorporates an easy-to-use reservation system that ensures you do not have overpayments and has the ability to book your guests with ease.
With reservations coming stash, some choose to take a deposit there and then, while others prefer to wait until the guest arrives, receiving full payment. If you take a small deposit to secure the order, this needs to be reflected on the customer’s invoice. You will also want to have a way to check to see which reservations have deposits and which have not been confirmed, allowing you to resell the rooms.
These should all be easily accessible through your hotel management software. When your guests arrive, there should be a check that they sign, before you hand over the keys to their room. It must be printed directly from the software, justifying the name, address, contact details and paid deposit. That’s the article about guest management.